Returns & Exchanges Policy

At Moppull, customer satisfaction is our top priority. We aim to process and ship most orders within 2–3 business days after payment confirmation. Once your order has been shipped, you’ll receive a tracking number to monitor its status.

If you receive a defective item, please refer to our limited warranty for assistance.

Return & Exchange Guidelines

We accept returns and exchanges within 30 days of the purchase date (based on the receipt date). After this period, returns and exchanges will no longer be accepted.

For returns or exchanges due to a change of mind, the following conditions must be met:

The item must be unused, unopened, unmarked, and in its original condition.
Items sold in sets or multi-item packs must be returned as a complete set.
Products labeled as non-returnable or non-exchangeable are not eligible for return.
Customers are responsible for return shipping costs for online orders.

This policy does not affect your rights under applicable consumer protection laws.

Condition of Returned Items

Returned items must be in their original condition. Additional charges may apply if the product shows signs of:

Wear and tear
Misuse or improper assembly
Missing parts or accessories
Damage caused by accidents

Product Quality Issues

If a return or exchange is due to a product defect or quality issue, Moppull will cover the return shipping costs and any applicable restocking fees.

Returns for Personal Reasons

If you are returning an item for personal reasons (e.g., change of mind), you are responsible for the return shipping costs. Moppull reserves the right to inspect the item and determine whether it qualifies for a refund or exchange.

How to Initiate a Return or Exchange

To request a return or exchange, please contact us at [email protected]. Our team will guide you through the process.

Important Notes:

Returns that do not follow these guidelines will not be approved.
Returns without prior authorization will not be refunded. Moppull is not responsible for lost items.

Approved Returns & Exchanges

If your return or exchange is approved, we will provide a prepaid return label along with detailed instructions. Please ensure that all original packaging, manuals, accessories, and complimentary gifts are included.

Once we receive your return, we will notify you via email. After inspection, we will confirm whether your request has been approved or denied based on our policies.

If approved:

Exchanges will be processed promptly.
Refunds will be issued within 1–3 business days to the original payment method. Please allow 5–7 business days for the refund to reflect in your account.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Allow extra processing time.
Contact your bank or credit card provider for updates.
If your bank cannot confirm the refund, please email us at [email protected], and we will assist you within 1–2 business days.

For any further questions or support, don’t hesitate to reach out. We’re here to help!